Shipping policy

We ship everywhere in South Africa, straight to your door. Here's how it works.

Delivery cost

R80 flat rate for door-to-door delivery, anywhere in South Africa.
Free delivery on orders of R550 or more. No code needed, it applies automatically at checkout.

How we deliver

Every order is delivered to your door by The Courier Guy. We don't offer locker or pickup-point delivery at the moment. We only ship within South Africa for now.

Processing time and delivery time

Your wait is made up of two parts, and it helps to know which is which.

Processing time is us. Checking your order, packing it by hand and handing it to The Courier Guy. We ship every order within 2 business days of you placing it. That's our promise, and we hold ourselves to it.
Delivery time is the courier. Getting your parcel from us to your door once it's been collected. That's 1 to 3 business days to main centres, and 3 to 7 business days to outlying and regional areas.

Business days are Monday to Friday, excluding public holidays. If you order on a weekend or public holiday, the clock starts on the next business day.

Delivery times are the courier's estimates, not guarantees, but they're usually right.

During sales and busy periods

When a sale, new drop or busy season is on (think Black Friday and December), order volumes jump and processing can take up to 2 extra business days. We'll always say so on the site while it's happening, so you know before you order. Delivery times from the courier stay the same.

Tracking your order

As soon as your parcel is with The Courier Guy, we'll email you a tracking number. Pop it into our order tracking page to see where your parcel is.

Use the tracking number from that email, not your Ramelia order number. They're different.

No email within 2 business days of ordering (or the longer sale timeline, if one is showing on the site)?

Check your spam or promotions folder first, then email support@rameliajewels.co.za if further assistance is required.

What the tracking means:

No results yet: tracking only switches on once the courier scans your parcel. Give it a few hours after you get our email.
In transit: it's moving. Regional areas get fewer scans, so it can look quiet for a day.
Out for delivery: keep your phone close. The driver may call.
Delivery attempted: the driver couldn't reach you. Email us and we'll help arrange another attempt.

Please check your address

Double-check your delivery address and cellphone number at checkout. The driver uses your number to find you. If a parcel comes back to us because of an incorrect address or failed delivery attempts, we'll need to charge a second delivery fee to send it out again.

If something goes wrong

Delayed or stuck: if tracking hasn't moved in 2 business days, email us and we'll chase the courier for you.
Marked delivered but not with you: check with neighbours, security or anyone at the address first, then email us as soon as you can (ideally within 48 hours) so we can open a query with the courier while it's fresh.
Arrived damaged: see our Returns and refunds policy.

Packaging

Every piece arrives in our standard packaging, packed by hand. Gift packaging may come later.

Questions about your order: support@rameliajewels.co.za

Anything else: info@rameliajewels.co.za